Certified Support

Twitter & Plymouth Business

How can Twitter improve my customer service?

Twitter is a quick and easy way to speak in the voice in your brand, and also a great way to address concerns and questions from customers directly.

You can build rapport with customers by responding to comments or complaints in the voice of your brand. Even if you don’t ‘follow’ someone that tweets about your brand, you can easily find them using Twitter’s Search bar. Just thanking a user who compliments your product on Twitter can leave a lasting impression on a potential customer.


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